INFORMATION FOR PATIENTS
Making an appointment
Our consultations and cardiac services are available by appointment only.
You will need to have a referral from your GP or Medical specialist sent to us before or at the time you come to us for your appointment.
What to bring to your appointment
You will need to bring your current Referral, Medicare or Veterans Affairs card, Pension or Health Care concession cards and Health fund information. Please bring to the appointment a list of your current medications along with any Xrays or tests which are relevant to your condition.
A fee is charged for our services. The account will need to be settled on the day of your appointment. Payment can be made by: Cash, Cheque, Credit Card or Eftpos.
Prior to your appointment, we advise you to register your banking details with Medicare see options below:
- Online – By using Medicare online account via myGov, or the Express plus Medicare mobile App
- In person – by lodging a completed bank details form at a service centres either in person, or using the drop box located in the service centre
- Over the phone– by calling 132 011
Immediately following your appointment, the practice will submit the details of your consultation/procedure to Medicare electronically. The Medicare rebate will appear into your bank account within 24 to 48 hours.
We realise that unusual circumstances may arise which make it impossible for you to keep your appointment. Should you need to cancel your appointment, 24 hours notice would be appreciated.
Heart and Vascular is covered by the 10 National Privacy Principles (NPP), as set up in the Privacy Act 1988 (amended by the Privacy Amendment (Private Sector) Act 2000).
Heart and Vascular recognises the importance of protecting personal information, which it may be required to collect from individuals who become associated with the practice. The purpose of this Policy is to ensure that any individual who provides information to Heart and Vascular is protected according to the requirements of the Private Amendment Act (Private Sector) 2000.
Access to Personal Records
To obtain access to your medical records held by Heart and Vascular, a signed request should be directed to your treating cardiologist.